Notifications
Notifications are your in-app inbox in OnTrackio: request updates, hardware assignments, and renewal reminders, all in one place. Read them from the bell in the header anywhere in the app, or open the full list under Account in the My portal.
This inbox is scoped to you. You see only your own notifications, and reading or clearing them changes nothing for anyone else.
:::note Before you begin
- You're signed in to your workspace. Any user has a notifications inbox; no special role is needed. See Logging in.
- To change which events email you, use your profile's notification preferences, covered in Profile and GDPR export. :::
Where notifications show up
OnTrackio surfaces the same notifications in two places.
| Surface | Where | Shows | Use it to |
|---|---|---|---|
| Bell dropdown | The bell icon in the header, on every page | Your last 10 unread items, plus a count badge | Glance at what's new without leaving the page you're on |
| Notifications page | My portal sidebar → Account → Notifications (/my/notifications) | Your full history, newest first, 30 per page | Read the detail, open the linked record, or clear everything |
The two stay in step: marking items read in one updates the other.
Check the bell dropdown
- Select the bell icon in the top-right header.
- Read the last 10 unread items. Each shows a subject, a short preview, and how long ago it arrived.
- Select an item to jump straight to the record it's about, such as the request or device it concerns.
- To clear the badge in one step, select Mark all read at the top of the dropdown.
The red badge on the bell shows your unread count and reads 99+ once you pass 99 unread.
The dropdown refreshes on its own about once a minute, so a new notification appears
without a page reload. When nothing is unread, the dropdown reads You're all caught up.
Select View all notifications at the bottom of the dropdown to open the full Notifications page, where read items and older history live too.
Read the full list
To see everything — read and unread — open the full page.
- In the My portal sidebar, open the Account section and select Notifications.
- Scroll the list, newest first. Unread items sit on a tinted background; read items are plain.
- Use the pager at the bottom to move through older notifications, 30 per page.
Each row shows the same fields.
| Field | What it is |
|---|---|
| Icon | A coloured marker whose tone reflects the kind of update (see What the colours mean) |
| Subject | A one-line summary of the event |
| Preview | The first part of the message, up to 280 characters |
| Time | A relative timestamp, for example 3 hours ago |
| Open | A link to the related record, shown only when the notification points to one |
When you have no notifications at all, the page reads No notifications yet.
Open the linked record
To go to whatever a notification is about — an approved request, a newly assigned device — select Open → on that row. OnTrackio marks the notification read and takes you to the record.
Open → appears only when the notification has somewhere to go. For safety, OnTrackio follows the link only when it points back inside your own workspace; an item without a valid destination simply marks itself read and leaves you on the list.
Mark notifications as read
You don't have to clear notifications, but doing so keeps the unread badge meaningful.
| To… | Do this |
|---|---|
| Mark one read | Select Open → on that row. Opening a linked notification marks it read. |
| Mark everything read | On the Notifications page, select Mark all as read in the Quick actions row. The page reloads with every item cleared. The bell dropdown's Mark all read does the same thing. |
Marking all as read clears your unread count immediately. It doesn't delete anything — the notifications stay in your history, just no longer flagged as new.
What the colours mean
Each notification carries an icon tone that hints at the kind of update, so you can triage the list at a glance. The tone is derived from the notification's type.
| Tone | Used for | Typical events |
|---|---|---|
| Green | Something completed in your favour | A request approved or fulfilled |
| Rose | Something declined | A request rejected |
| Amber | A deadline approaching | A warranty or license nearing expiry |
| Sky | General updates | New requests, replies, hardware assignments, and audit reminders |
What sends you a notification
Notifications come from everyday IT activity tied to you. Common triggers include:
| Event | When it fires |
|---|---|
| Request approved | An admin approves one of your requests |
| Request fulfilled | The item you asked for has been handed over |
| Request rejected | An admin declines a request; the reason appears on the request itself |
| Request reply | IT posts a message on one of your requests |
| Hardware assigned | A device is assigned to you |
| Warranty expiring | A device assigned to you is nearing the end of its warranty |
| License expiring / renewal due | A software license assigned to you is approaching renewal |
| Software audit due | You're asked to confirm the software you use |
Want fewer emails about the same events? The in-app inbox is always on, but you can turn off License renewals and Request updates email alerts in your profile. Both are on by default — see Profile and GDPR export.
Verify
- The bell badge shows a number when you have unread notifications and clears to nothing after you mark all read.
- A newly triggered event — for example a request you just had approved — appears at the top of Notifications within a minute.
- Selecting Open → on a notification lands you on the matching record and the row no longer shows as unread.
Troubleshooting
| Symptom | What to do |
|---|---|
| The bell badge never updates | The dropdown refreshes about once a minute. Reload the page to force it. If it stays empty, you have no unread notifications. |
| You expected a notification that never arrived | Confirm the event applies to you — notifications are scoped to your own requests, devices, and licenses. The full Notifications page is the source of truth; the bell shows only the last 10 unread. |
| Open → isn't on a notification | That notification has no linked record, or its link points outside your workspace and is withheld for safety. The detail in the subject and preview still tells you what happened. |
| You're getting too many emails | Email alerts are separate from this inbox. Turn off License renewals or Request updates in Profile and GDPR export. The in-app inbox stays on regardless. |