Tour the My portal
The My portal at /my is your personal corner of OnTrackio: the hardware, software, and requests tied to you, not the whole company's inventory. Use it to find your gear, ask IT for things, and manage your own account.
This page is a map of how the portal is laid out, so you know where to go. It links you toward the right place rather than walking through each task.
What you see depends on how your IT team configured your account. Some areas, such as My loans, appear only when they apply to you. A section that isn't in your sidebar isn't relevant to your account yet.
How the portal is organized
The left sidebar groups everything into three sections, each answering one question:
| Section | The question | What's in it |
|---|---|---|
| My workspace | What do I have? | Dashboard, My hardware, My software, and My loans (when it applies) |
| Requests | What do I need? | My requests (history) and New request (the form) |
| Account | How do I manage myself? | Notifications, My profile, and My device |
Everything is scoped to your account: you can see and act on your own assignments and requests, never anyone else's. That boundary is deliberate and enforced on every page.
The Dashboard
The Dashboard is the portal's landing page. It rolls the rest up into one view: how many hardware items and software licenses you hold, how many requests are still pending, and anything that needs attention soon, such as a license nearing renewal. Treat it as a starting point, then follow it into the detail areas below.
My workspace: your hardware and software
My hardware lists every physical device assigned to you, most recently assigned first. Open any item to see its full record: model, serial or asset tag, location, and the software installed on it.
Two actions live on a hardware item:
| Action | When to use it | Notes |
|---|---|---|
| Acknowledge | IT asks you to confirm you received a device | Records the confirmation against your name. Only needed once per item. |
| Report a problem | A device is faulty or broken | Opens a maintenance record for IT and notifies them. You set a priority. Use a request (below) for things you want. |
My software lists the licenses assigned to you: the application, its edition, the vendor, and which of your devices it's linked to. It's a read-only view of what you're entitled to use, so you can check coverage or spot a license that's expiring.
My loans appears only when an administrator has lent you something from a shared equipment pool, and shows just those on-loan items. You can't reserve pool equipment yourself; your IT team handles loaning and returns. If you need a loaner, raise a request.
Requests: ask for what you need
New request opens the form to ask IT for hardware, software, access, a replacement, a repair, or anything else. After you submit, an administrator reviews it and you're notified of the outcome.
The form captures these fields:
| Field | Required | Default | Notes |
|---|---|---|---|
| Request type | Yes | — | One of: hardware, software, access, replacement, repair, other |
| Title | Yes | — | Short summary, up to 191 characters |
| Justification | Yes | — | Why you need it, up to 4,000 characters |
| Urgency | Yes | — | One of: low, medium, high, critical |
| Hardware category | No | — | Pick the kind of device you're after |
| Software | No | — | Choose from the approved software catalog |
| Specific model | No | — | A particular model, up to 191 characters |
| Estimated cost | No | — | A number, if you have a figure in mind |
My requests is the history of everything you've raised, each with its current status. Open a request to follow its progress, send a message to the reviewer if they need more detail, or cancel it while it's still pending or approved.
If your company connects OnTrackio to its IT help desk, your request and any replies may also appear as a support ticket there. You don't need to do anything differently; the two stay in sync behind the scenes.
Account: notifications, profile, and security
The Account section is where you manage yourself rather than your assets.
Notifications is your in-app inbox: request updates, renewal reminders, and similar alerts. A bell icon in the header surfaces unread items wherever you are, and you can mark messages as read individually or all at once.
My profile holds your personal details and preferences:
| What you can do | Notes |
|---|---|
| Update contact details and notification preferences | Toggle renewal and request alerts |
| Switch theme | Light, dark, or system |
| Set up two-step verification | An authenticator app or a passkey, plus recovery codes. Your IT team may require this. |
| Download a copy of your own data | A self-service GDPR export of the information held about you, always available |
If your IT team requires two-step verification and you haven't set it up, OnTrackio guides you to the security settings before you can use the rest of the portal. Setting it up once clears that prompt.
My device: pairing the OnTrackio Agent
My device is where you connect the OnTrackio Agent, a small program running on your work computer, to your account. Pairing links the machine to you so its hardware and installed-software details flow into the portal automatically and stay current.
A few things are worth understanding up front:
- IT installs the agent, you pair it. You don't need administrator rights on your computer. Installing or removing the agent is IT's job; this page only binds an already-installed agent to your identity.
- Pairing is usually one tap. When the agent opens this page for you, a single Pair this device action completes the link, with no code to type. A manual pairing code is available as a fallback if the automatic method can't reach the agent.
- You can see what your computer reports. Once paired, the page lists the software the agent has detected, so you can review exactly what's shared. For the full picture of what the agent does and doesn't collect, ask your IT team.
Each account pairs with one device at a time. If you get a new computer, ask IT to revoke the old pairing before you pair the new one.
Where admins fit in
If you also administer OnTrackio, the My portal still shows your own assignments and requests, exactly as it does for everyone else. A toggle at the bottom of the sidebar switches you between My view and the admin console, so you can see what your colleagues see without losing access to the management tools.
Troubleshooting
| Symptom | What to do |
|---|---|
| A section described here isn't in your sidebar | It isn't relevant to your account yet. My loans appears only when IT has lent you a pool item. |
| You can't cancel a request | Cancellation works only while a request is pending or approved. Once it's further along, message the reviewer instead. |
| You can't reserve a loaner yourself | Admins drive the loan flow. Raise a request to ask for one. |
| OnTrackio keeps sending you to security settings | Your org requires two-step verification. Finish setting up an authenticator app or passkey to clear the prompt. |
| "Pair this device" can't reach the agent | Use the manual pairing code as a fallback. If your account is already paired, ask IT to revoke the old device first. |